When using IE11, all attempts to access my organization’s published Help file displays a blank page with no URL shown. I have seen similar forum discussions on this topic but nothing that has helped us crack this problem.
The Help file is generated in RH11 and version 11.0.3. We recently upgraded, but had the same problem with IE11 using RH10.
Our in-house testing shows this behavior does not occur when opening the Help on IE10 or the latest versions of FireFox, Chrome, and Safari. The Help opens successfully when using these other browsers (although two pages open when using FireFox, one of which is the Help and the other is a blank page).
A developer on my team found the following javascript error when attempting this action in IE11: ‘Permission Denied in whcsh_home.htm line 295’. When I checked the whcsh_home.htm file in the WebHelp output, it points to the following where the segment in BOLD is line 295:
function postWindowNSOpen()
{
if(goNewWnd)
{
if (gsURL)
goNewWnd.document.location.href=gsURL;
window.close();
goNewWnd.focus();
top.blur();
}
If this is truly the source of the problem, we’re not sure how to resolve. Any assistance anyone can provide would be appreciated.