Need training recommendations for learning how to optimize RoboHelp 11 features and employ "best practices" (if there are any) for our content development efforts. Our output is WebHelp. We use basic features such as pop-ups, links to external docs. We author inside RoboHelp.
We want to make efficient use of RoboHelp features, but do not know where to start. Docs/training tell us what the features do, but finding little guidance on which features we might want to use to get certain outcomes. Here are some of our questions:
- We have several images that we reuse in different projects, but would rather "share" our images between projects, but don't know how.
- We struggle with providing paper review copies for other departments (compliance, legal, etc.) who need to approve content.
- What are the benefits of the other output choices for our users (a busy call center)?
- We only use pop-ups, what would the benefits or "Best Practices" be for using the text or snippets?
- We don't get the benefits of baggage files. Why would we want a baggage file over linking to external docs?
- Etc.