Background: I have created Responsive HTML5 Help using RH 2015 for a web-based application. I have organized the Hep by Role, then by pages users with those roles can access, and then by tasks users can perform on that page. In several cases, a topic is listed under multiple roles and for re-use and efficiency, I’ve just dragged that same topic from the topic list into the TOC where applicable.
I’ve also used conditionalized text on the TOC level by role. Using the example below, I have conditions for Physician, Nurse, and Patient but I don’t think that’s part of the issue though. Conditionalized roles were created for filtering purposes.
The issue: I have Overview topics that include hyperlinks to the topics in red in the example below for each role. When a user clicks on the hyperlink in that Overview topic, it brings them to the FIRST occurrence of that topic in the TOC, not the link that is associated with their role. When a user with the Patient role is in the Overview topic for their role and clicks on the hyperlink to “Searching for patients,” Help opens that topic, but the “Searching for patients” in the Physician role topic set in the TOC to the left is highlighted. Not a show-stopper, but it is confusing for users.
Also, we had originally planned to use the filter feature to filter help topics by role. When I filter to only show a specific role (Nurse), and do the steps above, clicking the Overview hyperlink “Searching for patients” opens but there is no highlighting in the TOC because that first occurrence is hidden in the Physician set of topics.
Note: This issue does not happen when I generate the content as WebHelp.
What I want to happen: When the Nurse clicks the hyperlink to “Searching for patients” from their Overview topic, the Searching for patients topic is opened and Searching for patients is highlighted in the TOC under Nurse, not the first occurrence (Physician).
The questions: Is this a bug or is it fixable? And is it possible to fix it without creating role-specific topics such as Physican-Searching for Patients, Nurse-Searching for Patients, and so on? I've tried deleting the TOC and starting over, but the issue persists.
Here’s an example:
Physician
Patient Portal page
Overview (includes hyperlinks to the topics below--Viewing patient demograhic data, Searching for patients, Renewing prescriptions)
Viewing patient demographic data
Searching for patients
Renewing prescriptions
Nurse
Patient Portal page
Overview (includes hyperlinks to the topics below)
Viewing patient demographic data
Searching for patients
Viewing prescriptions
Patient
Patient Portal page
Overview (includes hyperlinks to the topics below)
Updating your demographic data
Viewing your prescrpitions