Hi everyone. Long time no speak!
I've got a general query that I'm hoping some bright person can provide an insight with.
We are looking to move from our current knowledge base and user community provider. They are on the same platform. The great and the good here started thinking that having the user community and knowledge base on the same platform was the way to go. I've managed to convince them that this may not be the best way to go. The primary reasons for this is that all of the tools I've seen don't have anywhere near the same capabilities as RoboHelp.
Now here's the thing. The community will still exist somewhere, and we want the community users to be able to search for the knowledge base content. Not only that, but support desk staff want knowledge base content to be "publicized" in the community according to the case being raised. They are looking at Zendesk, but I quickly poured scorn on their knowledge base's editor!
So my question is, does anyone have any idea whether it would be possible to take RoboHelp output and feed it into ZenDesk or some other similar tool. This would not be a one-off exercise. It would have to be similar to the FrameMaker to RoboHelp publishing process, as we'd be publishing almost daily. I'm 99% it can't be done out of the box, but maybe there's another way.
Over to you...