There is something wrong with my Chrome settings that is preventing me from running search in Responsive HTML5 Layout generated help.
When search is initiated in my chrome hosted environment, the search hangs (see picture) when Help is generated through Responsive HTML5 Layout or New Responsive HTML5 Layout. It works when generated in WebHelp, Multiscreen HTML5 or New Multiscreen HTML5
Note that my coworker can run the search perfectly fine on chrome (same current version) and tech support could also not reproduce the issue.
Has anyone else run into this and solved this? I think that I have a weird setting or library issue.
I am a day into trying to figure this out including several remote desktop sessions with Adobe RH tech support.
No issues in IE or Firefox. Also--this is new, I checked in the same help environment just a couple of weeks ago, no problem searching from Chrome browser in Responsive HTML5 on my machine.
I have:
- exported the build to mac environment, same results
- UPGRADED/REINSTALLED the entire Technical Communications Suite to 2017, no change (RH is now v. 13.0.0.257)
- Reinstalled Chrome Browser (Version 60.0.3112.113 (Official Build) (64-bit)
- tried adding site to exception list, same result
- built/tried new test builds, same result
Thanks in advance, any assistance is greatly appreciated! I'm throwing this out to the forum in the hope that someone else has run into this.
Anne