Hi all, I have one client project for whom we still use TCS1, for updates about twice a year. This is the only client we use it for, so we have never upgraded. We do have a copy of RH10 standalone, but otherwise we have been increasingly using Flare (I am the lone hold-out, I like RH).
So the client has just observed that the webhelp cannot be viewed in Chrome, and I confirmed that that was a known issue. I suggested that HTML5 might be a better output for newer browsers/versions, so the options would be to upgrade to the current TCS ($1200 the boss is not anxious to absorb for one client), or convert the project to Flare (which might be a better solution to use Lingo for translation). The client is reluctant to switch to HTML5 because some clients still use older browsers, e.g. IE8, that don't fully support HTML5.
I also just discovered that the current help files don't work in IE10 (topic pane is blank). I know RH10 and 11 have a fix for this. So I had the brainwave to upgrade the RH project, after conversion into RH8 via TCS, to RH10, so that the webhelp *should* work in all browsers/versions.
Unfortunately, RH10 would not comply. First I got the message "Error in reading RHFrameStyleMappings.apj file", followed by "Open project was cancelled or the application was unable to load database for <cpd filename>". I deleted the cpd file, and then the apj file, but got the same messages.
Do you see any way to get Webhelp that works in older and newer browsers, using the tools I currently have?
I appreciate any input,
Laurie