I have a client who is having trouble with the RoboHelp 2015 Project File. It appears that something has been corrupted. I have received the Project Files and the same thing has happened to on my laptop. Are there files that I can remove that would help resolve this situation? Something like this happened to me a long time ago and I thought I was able to remove one of the files and RoboHelp rebuilt the file when I reopened it. For the life of me I can't remember what it was. Here's the steps that I can reproduce again and again:
1. Launch RoboHelp
2. Click File > Open Project
3. Navigate to Project File Location
4. Select RoboHelp HTML Project File
5. RoboHelp starts to open the File. The cursor goes into a loading spin, appearing like it is trying to load the files. But does nothing. Client has left it running for hours but nothing changes.
6. Then this appears
