Hello,
Several weeks ago I was given a new laptop with Windows 10. I reinstalled all of my Adobe products including RoboHelp 2017 (13.0.1.27)and Captivate 9.
We use RoboServer 9.
Last week I uploaded a new SWF Captivate file to RoboHelp and then attempted to publish. Repeatedly I get a Runtime Error Program:...es(x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\RoboHTML.exe abnormal program termination. RoboHelp immediately crashes once I acknowledge the Runtime error.
I removed the newly uploaded SWF file and attempted to re-publish but it still fails. I always check to see how far into publishing it gets before it fails and it will randomly fail on another SWF file or a PDF - all files which have previously published for over a year.
- I've tried deleting my .cpd file.
- I've uninstalled RoboHelp and Captivate and reinstalled.
- Needless to say I have had many reboots since.
- I have tried publishing other projects and the results are hit and miss. One time they will publish and the next time they won't.
I've searched forum after forum but haven't found quite the same problem and yet I tried every solution listed with no luck.
Is there anyone out there with a similar situation that has resolved the issue? I'm scared that my entire RH project has become corrupted somehow.
Thanks in advance for reading this and offering any guidance or suggestions!
Julie Criswell