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Dynamic Filters - How can I exclude certain results?

October 2, 2018, 12:14 pm
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I'm using the latest RH 2017 build.

 

I'm having a hard time wrapping my brain around some aspects of our Dynamic Filters in our merged responsive HTML5 help system:

 

I have several child helps that we're filtering on. The user needs to have the ability to turn on or off those child help systems. To handle this, I'm creating CBTs for each help and am having them applied to their respective .htms within each child project. Currently, I've done two child helps (Portable and CMM) so far. The htms within them are tagged with these topic-level CBTs respectively:

f_help_portable

f_help_cmm

 

The Dynamic Filters with those CBTs are grouped under a "Help" group in the Dynamic Content Filter portion of the SSL (see green-bounded item in image below). This works fine so far, and users can show and hide the child helps as needed.

 

Now to complicate matters, I have other Dyanmic Filters for probe type ("Probe"), product variation ("Variation"), and user role ("Role") that I've also applied to other areas of those child helps (see yellow-bounded items in the image below). However, I only want topics with those yellow-bounded filters to appear if the users first select the child help from the "Help" group. If they clear the child help from the "Help" group, I don't want the other filters to show anything for a cleared help.

 

2018-10-02_12-06-00.png

 

(The reason for this is we run into problems where the TOC dynamically shows the topic reference, and those TOC entries look like they are under a completely different child help system.)

 

So, if under "Help", a user clears "Portable" but marks "Tracker", I don't want any portable-related tracker topics to appear. How can I make this happen? Is this even possible?

 

And yes, I've seen Peter's very good site about Build Expressions, but I don't see this specific case mentioned. (But I've missed obvious things before...)

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Adding Robohelp to an existing application

October 3, 2018, 1:32 am
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I´m new with Robohelp and just trying to figure out if Robohelp is right program for me.

Is it possible to use Robohelp so i can create for example "help or how-to-do files" in an existing program, for example Microsoft Word or in this case our business program (this is bought boxed program). I need a program that we can create "how-to-do or help files" that can be accessed direct from examples above program so we easily can help new employees with how-to-do help.

 

Example: A employee that don't remember exactly how he/she should make same adjustments on a printer when he/she print a document in Microsoft Word or create a order in our business program etc... Is it possible to use Robohelp and create a how-to-do or help just by example press CTRL+F1 in existing program above?

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RH2017 - %2F in the Responsive HTMl5 output url

October 3, 2018, 9:50 pm
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A few months back, I had a query regarding the character #tin the Responsive HTML5 URL. This is the expected behavior is what I understand.

In the same context, I had a somewhat similar query today.

 

When the URL picks up file from a sub-folder, it adds %2F in the URL in addition to #t. Is that an expected behavior? See screenshot below:

  URL.png

The development team was finding it tough to launch the context-sensitive help with this so they were checking if this is expected or can it be changed from RoboHelp?

 

The second question is, are the file names context-sensitive in Responsive HTML5?

If the help file is About_Product.htm and the code refers to it as about_product.htm, will it break the call?

 

Any pointers or information to handle context-sensitive help calls with this URL would be helpful if you can share.

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Version Control Not Working Robohelp19

October 4, 2018, 8:35 am
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Application Error.jpgApplication Error 2.jpg

 

We are trying to use SharePoint Online and/or SharePoint 2013 Classic to check in documents and are getting the attached errors. We cannot figure out what the error means in order to troubleshoot.

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Opening a project without previously worked topics opening

October 4, 2018, 9:58 am
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When opening a project in RoboHelp 2017, how do I prevent the topics I worked in the previous time I had the project open from automatically opening? When I open the project, I want to see only the Starter pod.

 

I assume there is some simple configuration, but I can't find it.

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Robohelp 2019 and Related Topics

October 4, 2018, 10:20 am
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I used the Related Topics feature in Robohelp 2017. Converting the project to Robohelp 2019 gets rid of those, and there doesn't seem to be a "Related Topics" option. Am I missing something? Is there something in RH2019 that replaces that feature?

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Can I limit search results to exclude header and footer areas from .htt file?

October 4, 2018, 10:21 am
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RH 2017 latest build


In our HTML5 responsive output we have very large merged help system with thousands of topics. We use a footer at the bottom of each help file that is stored in a snippet. That snippet is then referenced from the footer section of the .htt file so that any topic that uses the .htt file gets that footer. The problem is that if a search term is something in that footer, it picks up ALL the topics.

 

2018-10-04_11-02-07.png

 

Is it possible to limit the Search feature to only search in the body of our help topics and to exclude text located in the header and footer regions of the .htt? That would get around this problem I think. If not, are there other ways you can think of to get around this issue?

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How do I share resources not in the root of the project and how would I share the contents of an entire folder?

October 4, 2018, 11:12 am
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I'm cheating I know but this is a two-part question...

 

We have a team of Technical Writers who work on multiple projects. Often we work on the same projects and we need to share the same screen layouts.

 

We are working in RH2017 and would like to share the contents of a screen layout folder which we named HMI. The structure then is "D:\git\<productname>\Help\<projectname>\!ScreenLayout!\HMI" for example.

 

The first issue is when we attempt to share a file within that folder, RH always adds the file to the root of the RH project folder and immediately adds it as a baggage file. This is, of course, working as designed. Unfortunately, we don't want it in the root, we want it in the HMI screen layout folder in order for the shared resource functionality for our screen layouts to work correctly.

 

To get around this, we end up having to manually open both the rhbag.apj and rhscreenlayout.apj files in a text editor and manually update them so the paths correctly point to the HMI folder.

 

The next issue which is related obviously to the first, is that this wouldn't be too bad if we're interested in defining just one or two files in the HMI sub-folder as shared resource files. Unfortunately, depending on how you setup your screen layout, and if you've previewed the screen layout, the folder may contain over a hundred image, fpj, css, js, etc. files in it. The work required to manually update the .apj files in order for them to correctly point to the right sub-folder location for all the files would be quite the task.

 

Is there an easy, automated way in RH to correctly define the contents of a folder that is a sub-folder of a RH project as a shared resource?

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Why is my HTML 5 output not connecting to my topics?

October 4, 2018, 2:20 pm
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Hi there,

 

I am working on some files that previously published ok, now when I try to generate the HTML5 output it is not opening to my default topic and when I click on the topics they won't open:

My output settings are set as they usually would be to generate and open at my default topic (but it is not working):

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RoboHelp authored manual generating a syntax error in IE.

October 4, 2018, 5:21 pm
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Syntax Error.png

I have used RoboHelp2017 to author an online user manual.
This includes videos, glossary, index, images, links and using the Search.

 

Our users navigate to this using Edge, Chrome, Firefox and
IE.  The manual works – opens in all of them.  The videos play, the
images enlarge when selected, links work.

 

Unfortunately, the search feature is not working in internet
explorer.  I had one of our software developers look into it and there is
a Syntax error.

 

I am using:

Adobe RoboHelp 2017

I have reproduced the error in: IE version 11.0.9600.19129

 

Please advise.

 

Colleen

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Errore di stampa

October 4, 2018, 10:58 pm
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uso inkscape come programma di grafica, ho fatto un foglio grafico dove ho importato una foto in jpg lo salvo in PDF e quando lo vado a stampare vedo l'anteprima giusta mentre in stampa la foto importata non viene e mi appare un rettangolo bianco con solo una riga di qualche millimetro della foto...vorrei capire il motivo e anche risolverlo...grazie

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RH2017 - Does Responsive HTML5 output any helpmappings file?

October 7, 2018, 11:50 pm
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Does Responsive HTML5 output any help mappings javascript file that has all mapids?

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RH 2019 error message | An alt attribute must be present...

October 9, 2018, 7:27 am
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Hi Everyone,

Wondering if anyone can help me with an error message I'm seeing in RoboHelp 2019 (not classic). I don't understand what the message is saying or what the problem is.

I pasted images into a topic. In Author view the topic looks fine. In Preview view I can see broken image links. Because these are missing from Author view I can't delete them. When I look at Source view there is an error message.

 

In Source View:

I see an error message but I don't know what an alt attribute is, why it might be missing, nor how to fix the issue.

"An alt attribute must be present on <img> elements. "

 

In Author View the page looks perfectly fine:

 

In Preview View the page is not OK:

 

I have saved all changes, even closed and reopened RH.  Note that the "unsaved changes asterisk" is missing and that corroborates that changes made to the topic are saved:

 

Does anyone know what's going on here?

Thank you!

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RH 2019 | Formatting | Missing paragraph breaks

October 9, 2018, 7:43 am
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Hi Everyone,

I'm having trouble reconciling my topics from Author View and Preview View.

 

I want breaks between my paragraphs. In Author view I accomplished this by clicking enter twice and it looks correct, like this:

The trouble is that in Preview View, RH is removing these breaks. It looks lite this:

 

Why!?!  How can I fix this? Is there an element in the css that I haven't correctly specified?

 

Yes, I have saved project. Yes, I tried a reboot.

There are not yet enough resources available for me to trouble shoot this on my own and I really appreciate the community support.

 

Thank you!

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RH 2019 | When output is required in multiple languages | Best practice

October 9, 2018, 8:17 am
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Hello Everyone,

 

In reading through forums I have found best practice when output is required in a  variety of languages is to create a separate RH project for each language in its own directory. Re: Bilingual help application

 

The post is quite old, 2007. Does this recommendation still hold for RoboHelp 2019 or does it make more sense to use conditional attributes?

Topic was mentioned in RH 2019 webinar, but too briefly.

 

Thank you!

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Madcap Flare to RoboHelp 10 Conversion

October 9, 2018, 10:18 am
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Hi

 

Is there a utility available for doing the above?

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RH2019 PSA: don't try to drag the properties panel

October 9, 2018, 6:57 pm
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I'd recommend not trying to widen the topic properties panel on the right side of RH2019.

 

Mostly it refuses to move, but if you succeed in grabbing it, you'll copy the text and buttons from the panel into your open topic. ('scuse the green background. I was trying to troubleshoot my stylesheet.)

 

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RH2017 - Can we sorting alphabetically in a table

October 10, 2018, 3:38 am
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I have few long tables with 4 columns. The first column is the most crucial. It holds some entries/terms.

When the table was created the rows were entered randomly as data came in. It will make sense to sort it alphabetically.

 

IN RH is it possible to sort based on a column like MS word?

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Collapsing the TOC pane for an intro topic

October 11, 2018, 7:42 am
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We're working in RH2017 using the Responsive HTML5 output.

We would like to have the TOC pane collapsed each time our intro topic is visited or at least the initial time it's opened in a session.

Currently when the topic is opened it looks like this:

We would like it to be collapsed so the intro topic doesn't look so busy - like this:

Is there a way in RH2017 to set this up for just this one topic? Maybe using jquery or a RH scripting method?

I've researched the RH forums and have found nothing.

Thanks!

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Is it possible to compile single topics in a project?

September 12, 2018, 1:50 pm
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... in the interest of saving time, rather than compile an entire project, is it possible to compile only one topic?

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