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Why doesn't my search bar display?

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I've just upgraded to RH2017 and am trying out the Responsive HTML5 output for the first time.

 

In all examples I've seen of the Azure and Charcoal layouts, the search bar displays in the title bar to the right of the heading, but not for me.

It seems like this should be default but it's not there and I can't find any settings to show or hide it.

I've tried it with a new project and one upgraded from RH10 and both act the same.

 

I also can't find how to display the function bar with the print, next and previous buttons.

 

Can anyone help?


RH2019 - Multi-level list missed in the css-editor

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Hello,

in RH2017 I used multi-level list to structure the instructions with intermediate steps and interim result (1. Level: Instruction, 2. Level: intermediate step, 3. Level: interim result). In the css it was the element rh-list. After the migration to RH2019 that does not work anymore...

Any ideas? In the default.css I just found one multi-level list (ol) but I didn't find any option to create my own multi-level list.

 

Thanks for your help.

Felix

RH2017 - How safe is it to copy-paste Excel table to RH help topic?

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I have about 50 tables in MS Excel. Each table has 20 rows and 4 columns approximately. For single-sourcing it makes sense to use RH as this information will be available in the help output.

 

How safe and recommended is it to copy-paste from MS Excel 2016 directly to RH topic? I can manually apply the table style to the copied and pasted table. But will it create any problems in the output or any other known issue with this approach?

RH 2019 | Output possible missing files

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Hello,

 

My dev team is trying to work with WebHelp output from the new 2019 RoboHelp.

 

They tell me there are 2 missing js files.

 

whtagdata.js

glo.new.js

 

I can confirm that these files do not exist anywhere in the project folders or output folders. 

 

Are these files necessary?

If yes, they're auto generated so what have I done wrong in the Output settings?

 

Can anyone here help with this disconnect?

 

Thank you

Adding RoboHelp 2017 project to TFS - Advice Needed

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Hi there, I manage a lot of RoboHelp projects that are currently stored on a local PC. I'm pushing to get them added to our TFS server, but none of us have done this before, and the IT guys have questions I can't answer, so here I am!

 

The main thing they're asking about is:

 

Are there any temporary files in a RoboHelp project that can be safely deleted - i.e. files that are generated/overwritten every time the project is accessed? The aim here is to reduce the project to the core source files, and to reduce the amount of files checked in and out. As I understand it, if these files were added to TFS, when RoboHelp attempts to edit them when I open the project on my local machine, they'll either stay checked-in and unable to be edited, or they'll be automatically checked-out by RoboHelp and I'll need to manually check them back in. I'm concerned I might miss these files and they don't get checked-in/out when they should be, and I encounter issues further down the line. If we leave them out of the source control project, and let RoboHelp generate them 'offline' in my local project, we should be able to avoid these issues.

 

If I've misunderstood this, or there's more I need to consider, please let me know!

 

Thank you.

508 Condutional Build Output is showing white space

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Hello, I am dealing with the following issue: In the RoboHelp 2015 project I am working with, there's a conditional build tag expression designed to "hide" images for 508-compliant Output. Today, when I generated 508-compliant output, there's large white spaces appearing where the images are in standard output (see below screenshot). I checked the code, and I don't see an issue as far as I can tell, and this issue normally doesn't come up. has anyone dealt with such issue before? I don't spot a similar conversation thread in this forum, but perhaps I didn't see it...

Spaces in Release Notes.gif

Glossary with merged projects

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Hi there,

 

I've got a help system with a parent project and 25 child projects. Where do I create a glossary for all of the projects?

I have created a glossary in the parent project but it doesn't show in my published help.

 

Every hint is welcome!

 

Regards,

Werner

 

I'm working with RoboHelp 2015 (12.0.4.460)

and Windows Version 10.0.17763 Build 17763

Search no longer works after server move

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I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.

 

It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!


RH2019 Output Presets

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I'm trying to configure my output in RH2019. I created a new HTML5 pre-set using the Indigo Skin. I click on edit and nothing happens.Trying to follow the instructions here, but I can't get to any of these settings. Generate Responsive HTML5 output in RoboHelp Appreciate any help!

Copying one project file into another

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Just thought I would check in to see if in RH 2015 you can copy a project folder from one project to another.  I was able to use the resource manager to move a topic into another project but not the entire folder.

Robohelp 2019 & Sharepoint 365

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I have a few questions about setting up Sharepoint for source control in Robohelp 2019. At this stage, I'm just trying to see if I can get it to work with the sample projects included when you install Robohelp.

 

1. Are all versions of sharepoint included. My understanding is that we are using sharepoint 365, and that was not previously supported by robohelp.

2. To add a new project to sharepoint, would you manually copy the files over to sharepoint, and then download locally, or would you do a first checkin from your local version? I think in the previous version there was an option to add a project to source control, but I can't see that any more?

 

Long story short, I have a support ticket in with adobe for an application error I receive when trying to check files in. But I'm not sure if i'm just following the wrong process. Don't want to take up too many people's time on this, so if there's resources that explain the whole process from start to finish, I'm happy to nut it out myself. But I can't find anything obvious.

 

Thanks!

Anita

Text output in Responsive HTML5 doesn't match source

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I've run into an issue with RH2017 where the text output does not match the source. As an example,in the source I've got section headings in Tahoma and the body text in Segoe UI, yet in seemingly random instances, the Responsive HTML5 output text is random in size and font style (Arial, New Times Roman, Calibri, etc.)

 

In some cases I've been able to go in and change the applied style to (none) and then reapply the intended font style and the output is fixed. This hasn't worked in all cases and yet I still don't see why the output style could be different from what is in the source content. Anyone have any ideas? Examples below:

 

Robohelp Source:

 

"Protocol Tab" is Tahoma; SIP Settings description is SegoeUI.

Responsive HTML5 Output:

"Protocol Tab" appears to be New Times Roman; SIP Settings description is Calibri.

Please let me know why i am getting Script error, while trying to print a sub-topic from a CHM

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I tried to take the PDF from a CHM file and i am getting Script Error. The chm has 12 topics. I am getting script error for 3 topics. Kindly help.Script error.png

RH2017 - Can we add a watermark in RH printed doc output

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I know we can add a watermark in MS Word. Is it possible to add one directly in RH?

Border doesn't display in correct color Robhelp 2017

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I'm editing the Charcoal Gray layout for HTML5. I indicated that there should be a red border in the tablet view when an icon is active. It works on everything except Search. When you click Search, it's red at the top for about an inch, and the rest of the border is black. Has anyone experienced this before? I can't think of how to correct it.

 

Border2.pngBorder1.png


Icons are distorted in Mobile and Tablet view

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I'm in Robohelp 2017. I'm using corporate-approved icons, so I can't swap them out for other images. I'm editing the Charcoal Gray layout, and the icons look fine in Desktop view. I saved the same icon as every view, in both active and passive, so it's exactly the same icon throughout. However, when I display the same icons in Tablet or Mobile view, they stretch horizontally. The most noticeable ones are the Index and Glossary icons.

 

I tried editing the image size so it was stretched vertically to counteract the distortion. A also tried adjusting the canvas size and the image size in Photoshop. However, the icons still look exactly the same.

 

Desktop Icons

IconDesktop.png

 

Tablet Icons

IconTablet.png

Robohelp 11 - Publishing webhelp to the 'merged projects' folder does not create a masterdata.xml file

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Using Robohelp 11, when publishing webhelp to the 'merged projects' folder, a masterdata.xml file is not created.  When I then open the html file to read the help text I just created, there is an error message on screen stating 'unable to read masterdata.xml.

 

Does anyone know what creates the masterdata.xml file when publishing help files to the merged projects folder please?

 

Any suggestions would be greatly appreciated.

User wants to export all or part of Help

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User wants to export all or part of published Help to Word or PDF.

RH2017 - Applying styles to snippet

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I have around 50 snippets with few lines of text in it. As part of the branding, we are changing the font style and size. How can I define a style and apply to all snippets?

When I edit a snippet and define a style it gets applied to only the selected snippet. I want to apply it to all.

 

I am not able to apply a style defined in the master page to the snippet. Any pointers?

RH 2019 Project Update

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Hello,

 

tried to update an existing RH Projekt to the new one. Without success. The existing css is empty in the converted version.

 

It is not possible for me to switch the language of the program surface from German to English.

 

Sorry but this seems to be an early beta version.

 

Thank you for your help

 

Thomas

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