Dear All,
I am a quite new user of RoboHelp and I am particularly interested in the tool's reporting capabilities. I need to be able to report the most opened articles, the most searched articles, and the most searched keywords.
Going through the out of the box reports, I didn't find any report that could satisfy 100% these requirements, so, do you know if it is possible to report the list of the most opened, searched topics and Keywords?
Many thanks in advance
Vajk
We recently moved from Robohelp 2011 to Robohelp 2015. Everything works fine in Robohelp 2011.
When we open Robohelp 2015 and try to open our 2011 project, we get the following option to upgrade our project:
We click Upgrade, and get the following errors (one after another):
Any help is appreciated!
Thanks
I have product online help source authored by various folks in RH 2015.
I am joining them with RH 2017. If I edit the RH 2015 source will there be issues in compatibility? Output?
Of is installing RH 2015 and then editing the source the best option and holding off RH 2017.
Any suggestions would be useful.
We are using RH 2017 version control with three users. This morning one of the users noticed that all the topics he has created have been removed from version control. The folders are still there but they are empty (except for a .css file) and it is the same for the project on our local machines (all three). Has anyone else experience this? What would cause the files to be deleted w/o any of us specifically deleting them? We are currently working with IT to retrieve the files from our daily backup and hopefully that will be successful, but knowing the cause would be extremely useful.
I'm developing a responsive HTML5 application where the same pages, that will be viewed on smartphones, should have different content when viewed in the desktop version.
For example, on a specific page to be viewed on desktop version, I will provide a full-size horizontal infographic. This same page, when viewed on smartphone, will have another version of the infographic, smaller and vertical.
I made tests putting the two versions of the content (desktop and smartphone) in a same page HTML, each inside a different DIV (_desktop and _smartphone). Then, through the CSS code below I can hide one or other DIV depending on the size of the screen:
@media (max-width: 760px) {
# _desktop {
Display: none;
}
}
@media (max-width: 760px) {
# _smartphone {
Display: inline;
}
}
The problem is that bookmarks links directed to one version (desktop for example) do not work for the other version (smartphone) even though they are duplicated in both versions.
Because of this, in the smartphone version the links of the navigation menus do not work. It seems to me that the links keep pointing to the name = "..." which is at the top of HTML even with its DIV in Display: none.
Can anyone tell me how I can make the menu links keep working for the IVDs that are inline and disregard those that are in none?
Or, perhaps, a simpler way of showing different content on a same page depending on the the browser size.
Thank you so much!
Hi there,
we are converting our Webhelp to HTML5 Responsive Help. Everything with the layout works fine.
We have a Masterproject and several mergedProjects. The mergedProjects work very well when I start them alone,
but when I start the complete Project the TOC does not show where I am when I klick a textlink on one of the pages.
Does anybody know something about this issue? I didn't find an answer here.
We are working with RoboHelp 2015 (12.0.4.460)
and Windows Version 10.0.14393 Build 14393
We are only using the desktop layout.
Thanks!
Hi everyone,
I am looking for some help with a new install of TechComm Suite 2017 please, in particular RoboHelp 2017. My full install does not recognize Word 2013 or a more recent new install of Word 2016 (Full Office 365 install). I am operating the latest update of Win10 with the 32 bit install of Word (both versions). I have checked file associations and everything I can see in the forums for similar problems with RoboHelp 2015.
I cannot export to printed documents because RoboHelp 2017 cannot find Word on my computer. I have also found that I cannot link a Word file and sync the content, but I can import content from a Word document. I have tried this with and without Word running.
After 2 hours with Adobe Support they tell me that it must be my system and that I should try to reproduce the issue on another computer. Am I meant to be doing the tech support for them? They could only export to Word if they use the hidden Administrator account on my system. My user account has full Admin rights. They set up a new Adobe Admin account and they have the same problem - does not recognize Word. They also moved my install to the C drive (I had it on a larger alternative internal drive to free up the SSD for the operating system) but that made no difference. Then they told me to see if I could reproduce the issue on another computer. They also said that they would do no further troubleshooting until they heard back from me. Using the hidden Admin account seemed a reasonable fix to them! I don't see this as a solution.
One of my reasons for purchasing RoboHelp was to evaluate for a client with the intent of recommending (or not) for them to purchase and use it for converting their Word documents. The need to use the hidden Admin account is not acceptable for me and I know that any Admin right for a large company is not a solution. They only allow Admin rights to IT staff.
If I can't get this working, and pretty soon, then I will need to look at other alternatives to RoboHelp, again. Not the tech support I expected, or have previously experienced, from Adobe.
Thanks in advance,
Dave
Hi all,
I just came across this weird behavior that seems to have been around for awhile. Check out these search results:
On further testing, it is happening consistently with any words ending in s or ly, as if it's trying to helpfully compensate for plurals or adverbs. Unfortunately in this case, "daily" and "sales" are neither
It's not a major hassle, it's just odd. Does this happen for anyone else, or have we screwed up something here?
Hello,
Could anyone help me with a way how to configure the Indigo layout home page Title and Subtitle text?
It's clear how to set up their colors, but how about the content, where do I update it?
It is possible to have several paragraphs of text here?
Thank you,
Olha
I'm using RH 2017, Update 1.
When generating to HMTL5 output on one of a small skeleton project our team uses, I'm getting this error.
Any ideas on how to fix it? It's something with this project but I don't know what. HTML5 output works fine on sample projects RH provides.
The compliation log is below. It really doesn't give any deatils on how to fix this:
Starting compilation...
Responsive HTML5 preprocessor 13.0.1.279
Clearing output folder...
Compiling D:\git\pcdmishelp\Skeletor\!SSL!\Responsive_HTML5\index.htm ...
Preparing to create Responsive HTML5 output...
Preparing files for Responsive HTML5 output...
Copying files...
Updating files...
Finished preparing in 4 sec(s)
Initializing compiler...
Generating Responsive HTML5 1.00 (13.0.1.279)...
Processing TOC data...
Updating topics...
Updating Book_Topic_(NonCore).htm...
Updating Book_Topic_(Planner).htm...
Updating Book_Topic_1.htm...
Updating Book_Topic_2.htm...
Updating Dropspot_Examples.htm...
Updating Files_in_Automation_Objects_Help.htm...
Updating Images.htm...
Updating MindMap_Files.htm...
Updating Movies.htm...
Updating NonCore_Topic.htm...
Updating object_hierarchy_chart.htm...
Warning:Image maps are not converted to relative size.
Updating Process_to_Modify_the_Chart.htm...
Updating ReadMe.htm...
Updating Scripts.htm...
Updating Snippets.htm...
Updating Some_Skeleton_Structure.htm...
Updating Style_Sheets.htm...
Updating SubFolder1/NestedFolder/Topic_in_a_Nested_Folder.htm...
Updating SubFolder1/SubFolder_1_-_Planner_Test_Topic.htm...
Updating SubFolder1/SubFolder_1_Topic_1.htm...
Updating SubFolder1/SubFolder_1_Topic_2.htm...
Updating SubFolder1/Subfoler_1_-_NonCore_Test.htm...
Updating SubFolder2/SubFolder_2_Topic_1.htm...
Updating SubFolder2/SubFolder_2_Topic_2.htm...
Updating Usage.htm...
Updating Welcome_to_Skeletor.htm...
Updating What_s_In_It_.htm...
Finished updating topics in 1 sec(s) : total 27 topic(s).
Processing index data...
Processing glossary data...
Processing full-text search data...
...........................................................
Finished processing full-text search data in 1 sec(s)
Processing context-sensitive help data...
Applying screen layout page (Topic) to topics...
Finished compiling Responsive HTML5 output in 7 sec(s)
Internal error encountered, Failed to generate Responsive HTML5.
Compilation complete.
I don't know if this is related, but I think there might be something messed up with the screen layouts. If I try to any layout from the Gallery, it gives me this:
I tried changing the name to Charcoal_Grey3. It gets past this "already exists" error and I can generate, but then I still get the first "Failed to Generate" error.
Hi all,
I'm using RoboHelp HTML 2015. I'm generating using a customized WebHelp layout and converting to a CHM, but the index is not indenting the sub-entries. The index does not appear to be in alphabetical order (even though it is). I have tried outputting to different WebHelp skins (WebHelp and CHM converted to WebHelp) and they all have this problem unless I select Pure HTML. I 'd prefer to use DHTML > Pure HTML to keep the Synch TOC and Search Box in Toolbar options. The same index in CHM files not converted from WebHelp and HTML5 output looks as it should. How can I control the way the index entries and sub-entries appear in WebHelp?
WebHelp with the incorrect index formatting:
CHM with correct index formatting:
Bonus question: At least one of my index entries shows a popup when you select it. None of the other entries do this. How can I avoid this popup from appearing on any of my entries?
Hello, all.
I need to send a RH 11 project to our translation house. I don't see any function that is the equivalent of the FrameMaker "package" function that is so great.
How can I send them only the files that are actually needed for the help project? I am assuming that there are many graphics files, for example, that are not in use. I want to zip and send only the necessary files.
Thanks.
--Nancy
When you build Responsive HTML5, the Home button (default image is logo.png) appears to be clickable. However, I can't find any documentation on how to link the Home button to a URL. Hopefully it's easy. Can someone give me instructions? I've included an image of the output (I modified the Charcoal Gray layout a little) with the Home button (logo in red box).
Our company migrated from shared drives to a cloud-based file repository for shared information. Previously, I could publish Webhelp to a folder on a network shared drive and then people could click the help.htm file to launch the help in a browser and navigate content. This was helpful to get product owner review and feedback prior to formally committing the files in the CM tool for the application build process.
We no longer have shared drives, we use Box to manage shared files. I tried copying the output folder to Box and then opening the help.htm file in a browser but it does not work. I am guessing that this cloud-based method adds a layer of identification to the files that prevents the standard file association that RoboHelp expects from working properly.
Is there a way to launch Webhelp from a cloud-based file repository?
I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.
I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.
Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.
Any ideas as to why this could be happening?
In my application, I am trying to form URLs to automatically pull up context sensitive help based upon Robohelp Topic Ids. I have read about how it should work using this reference: https://www.wvanweelden.eu/articles/part/csh-start-file but for some reason it is not working at all. Let me describe the issue in more detail. I have a Robohelp project wit many topic ids. I generate webhelp for the project and publish it. I then create a url that I want to display the web page corresponding to the Robohelp topic ID. For example: "http://MyWebSite/Documentation/DEVELOPMENT/WebHelp/index_csh.htm#TopicID=Batch_Folder,with navpane=true". According to the documentation I have read, this should work but no matter what topic id I use, the Help Start page is always displayed. I am at a loss to explain why this is failing when I appear to have followed all the proper steps to make it function properly. Can someone in this community please help me?
Does RoboHelp do the following
| Support workflow visual display | Workflow graphic display showing a work stream with its related steps |
| Support workflow definition | Workflow definition: workflow stream and associated workflow steps |
| Association of workflow steps with knowledge management content elements | Linking of a workflow step to one, or more, knowledge management elements (text, image, video, and documents) |
Thank you!
I have a scenario where currently there is a 300 pages MS Word document with API documentation. Currently we convert the word to a PDF and release it as an API Guide/Web Services Guide.
Maintaining this information in a word is tedious.
Has anyone used Robohelp for documenting APIs? Are there any recommended best practices/suggested templates/tips and tricks to document APIs in Robohelp?
The output is not yet decided yet if we want t Webhelp/PDF/CHM. But it shall be one of these three.
Any suggestions/pointers would be helpful.
Hello everyone. I'm experiencing an issue with Robohelp 2015 using the responsive HTML 5 layout. For audit purposes, all of the pages in our knowledge base are linked to MS Word documents. Unfortunately, changes to a document aren't being pushed to the RoboHelp generated output. If a page is deleted and re-linked, they work fine, but, due to the way we have our KB structured, it would take hours to do this.
I hope there's a way around this. In my experience with RoboHelp, once an issue appears, it will likely become commonplace.
Let me know if more information is needed and thanks in advance for the assistance.
Hi there,
Currently, I'm using an Indigo layout for my project, which builds breadcrumbs pretty well by default. Hovewer, It's not possible to move anywhere around my Help by clicking the breadcrumb links. They look like links, but seem not to be working. For example, clicking Section One in the breadcrumbs area does nothing, while clicking Section One in TOC opens the corresponding default topic for this folder.
Any idea how to fix it?
