Using RoboHelp 2015. When I have a sublevel index (index entry under a primary entry), the sublevels indent as I would anticipate. But, my colleague who is working with a copy of the same project does not have that format. For her, all of the index entries align to the left. I have looked at her skin and mine, and noticed we have different formats. What can we change in her setting to make sure the sublevel index entries indent like mine?
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Indenting index
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Determining links in a hlp file
Is there a way to find out the link paths in an hlp file?
We are converting hlp files using RH's import feature.
However, it looks like RH removes links it cannot resolve when you import, and I need to recreate these links.
Is there a way to look at the link properties in the hlp files to determine where the old link points?
Thank you!
Cindy
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Integrating RH with Perforce without P4SCC
Hi all,
We've been using Perforce for version control for our Robohelp projects for the last year or so with no problems. The P4SCC plugin from Perforce made it smooth and you could check in and check out and add new files and all that from Robohelp.
Then sometime in the last year, Perforce got rid of the P4SCC plugin in favor of something called P4VS, which apparently is something you open through Visual Studio. Unfortunately, we're all writers and don't know anything about Visual Studio. We discovered this when we hired a new writer and I tried to install Perforce on her machine.
Anyway, I know this is a Perforce thing, but that tool (and that tool's help) is written by devs for devs, and there's no clue how to make this new plugin work. The support people I talked to had no idea and suggested just checking in and out from Perforce itself.
I thought I would ask here in case any of you have walked this path before and found gold at the end If not, then I'll try something else.
Thanks!
Christian
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Importing .docx files into RoboHelp 2015
Hi! I cannot import .docx files into RoboHelp 2015. When I go to locate the file on my drive via Import --> Word Document in RoboHelp, these documents do not show up as a recognized file type. Only .doc files show up.
In the example below, I had converted a .docx file into a .doc file. Both versions (the .docx and the .doc files) are located in this folder, but the .docx file is not visible.
Does this mean I will need to convert every single .docx file into a .doc file before I can import it into RoboHelp?
I am using Word 2010.
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Cannot Create Printed Documentation (RoboHelp 11 and MS Office 2016 365)
Hello. I have just found that I'm no longer able to generate Printed Documentation. I have RoboHelp 11 and MS Office 2016 365. I am completely up to date with both my Adobe and MS Office updates. I'm running RoboHelp on a 64 bit machine. When I attempt to do just about anything with the Printed Documentation Single Source Layout (such as Generate, View, Properties), I get the following error: "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."
Please let me know how I can produce a printed document (.docx or .pdf) for my users. Thank you.
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How to copy web Pro robo help project in to production Robo Server without using robohelp tool publish option.
After generating WebHelp_Pro output for Robo help project, we don't have access to production Robo Server URL to publish the output using RoboHelp Office product option of Publish.
So in order to publish web help pro output to robo server , Is copying the content of that folder to directly the server context location work ?
For Eg : if context name is robotest then we tried to copy in to the folder
robotest/server/general/projects/projectname
Then when we tried to access with url :
http://roboserverurl:8080/contextname/server?project=projectname
it is not working.
But if i publish the project using robo help office product publish option , it is working fine.
Please help how to deploy web pro robo help project in to robo server with out using publish option of the tool.
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Indigo layout index has keywords and subkeywords at same level
I'm using the Indigo HTML 5 layout in RH2017. The index in my help project contains keywords and subkeywords. However, the subkeywords are listed at the same level as the keyword. This causes the index to look like it's in non-alphabetical order, because it's not clear to the user which are keywords or subkeywords.
Here is a screenshot with the Indigo layout:
And here is the same index in a CHM output. The subkeywords are at a different level.
Is there a way to reproduce the CHM-style nesting of the index with the Indigo layout?
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Robohelp WebHelp Publish from Command Line - Missing Index/Linking
I am trying to publish my Robohelp project via command line and all of the files appear to be copied to the deployment location correctly. However, when opening the index.htm page, I do not see any of the other pages in the project in the "index" section. It looks like the pages are not linked appropriately via command line. When I publish from within the Adobe Robohelp application, everything shows in the "index" section correctly.
Here are the variations of the cmd statements I have tried running:
rhcl "MyRoboHelpProject.xpl" -p servername
rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername
rhcl "MyRoboHelpProject.xpl" -l "WebHelp" -p servername -o PathOnServer
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Robo-Help 9 can access through network ?
Hi,
I am using robohelp version 9 and currently we are using your tool to create .chm file for online help for my application.
My application is enterprise application and implemented with .net (visual studio 2015)
Currently we are creating setup of application like .exe (i.e. desktop application ) and .chm file is part of setup. it will get install on local machine when setup will get installed.
It means that .chm files are part of setup so setup become very heavy and slow (setup building).
So now we want to separate .chm file from setup. ( setup - .chm file)
Now we are thinking that we will access .chm files through network. (client - server)
we .chm files will on server side and client can access that .chm files from server whenever they require.
is it possible ?
if yes then please let us know how ?
/Nikhil
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RoboHelp 9 Problem with Merging
Hi,
I am using robohelp project version 9 and integrated with TFS for versioning control.
But in my organization, we are maintaining version like branch wise for customer.
e.g. I have branch 1.1 and 1.2 and 1.3
1.1 is nothing but whole project but contains 10 functions available for customer (10 functions source code is available )
1.2 is also whole project but contains 2 functions available for customer (only 2 functions source code is available )
If in future new function need to add or customer which is using 1.1 branch application they want new additional functions then we will create new branch like 1.1.1
In this case we need to move all source code from branch 1.1 to 1.1.1 branch (this is called up merging)
Also some times we need to do Down merging also ( means merging from upper branch to lower branch 1.1.1 to 1.1.)
so here 1 customer is using 1.1 version application and another customer is using 1.1.1 version application.
here 2 customer are using same application but branch is different. So we are working on branch-wise. so code also different.
After some time we need to move code from 1.1 branch to 1.1.1 branch, so we are doing this with TFS Merging tool.
and we have problem of merging with RoboHelp project.
Problem is as following :
1. merging is binary merging with robohelp (if we do up merging then whole upper branch source code got replaced with lower branch code.)
it is not giving option to merge only new things which are not present in upper branch.
Do you have any solution for merging problem ?
Please suggest or help for this problem
Thanks in advance !
Nikhil
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Robohelp 2015 HTML5 responsive - breadcrumb issue
Hi
I am working on a project with a master and two child sub projects and cannot get my head round the way breadcrumbs work with Responsive HTML5 output. Unlike Webhelp output where the Home link in breadcrumbs goes back to the master project Home, when Home is clicked in either of child projects once compiled, it returns to the respective Home within the child project, as well as opening this page in a new tab.
Is this just something peculiar with Responsive HTML5 output that Home in breadcrumbs only returns to the Home of the child rather the Home page of the Master project?
Thanks
Richard
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Search problems in RoboHelp 2017
When searching for a word in the Responsive HTML5 output, in RoboHelp 2017, the results include several topics that do not include the word. For example, when searching for "inputted", topics are included that include "input". Does anyone know if there any way round this problem please? I have tried adding speech marks around the search term, with no success. Thanks for any advice.
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Responsive HTML5 - Layout Customization
Hi
I liked the Indigo Layout. I would like to use it.
But, I would like to customize it. I have seen the Customize Selected Layout option.
I am not able to see the option which can allow me to change the Layout in my own way.
For example, if I want the TOC on the left side, I don't see any option.
If I want to keep the desired topics below the search box, I don't see any option. Though, I can control the number of rows or number of topics.
Is there any other way I can customize according to my need this layout.
Thanks,
Jignesh Shah
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When expanding a chapter in ToC another chapter also expands - issue
Hello, I am using RoboHelp HTML 11 for developing content sensitive help for a browser application. I am experiencing some trouble when expanding Table of Contents chapters (books) and I am not sure that this is the expected behaviour or if there is a particular setting in RoboHelp for this issue. I encountered the issue in Firefox and IE.
I'll reproduce the steps using examples, to be more clear:
1. Click the help button on a screen. The help window opens on the screen-related topic. The chapter the selected topic is part of is expanded. Let's call this chapter X. All the other chapters are collapsed.
2. Collapse chapter X (important).
3. Expand another chapter - Y. Chapter X also expands.
And here is the issue: No matter what chapter I expand (without selecting a topic from it), the chapter which contains a selected topic also expands. To continue with my example:
4. Select a topic from chapter Y and collapse both chapters.
5. Expand a third chapter - Z. This time, Y also expands, because I previously selected a topic from it.
The desired behaviour should be that no matter how many chapters are expaned in the ToC and no matter which topic is selected, when clicking a collapsed chapter, only that chapter expands.
I am generating my !SSL! folder using the Responsive HTML5 option in RoboHelp, if it helps.
Thank you!
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Is it possible to change URL after HTML5 output?
I am using RoboHelp 2017. I want to customize URL after generating an output so that we can call help topics using a context-sensitive tool.
For example, I will show some images so you can understand me better (because English is not my mother language):
I've changed the file name, so that URL ending corresponds to the code variable. My URL has changed.
But I also would like to change its path, not showing the sequence of folders as in the previous image.
For example: instead of URL "Menus/Cadastros/Filiais/TFormCadFiliais.htm" I want to simplify as "TFormCadFiliais.htm". So that will be easier to call this topic.
I am not a programmer, I am a technical writer. We were used to the Map IDs routine (maybe someone will think about it), but then programmers decided to extinguish all IDS, because they had to deal with many numbers and they preferred to create context-sensitive help with words, inserting variables to the URL. For example "TFormCadFiliais" will call the topic about subsidiary companies and so on.
However, I couldn't find a way to change it in RoboHelp, because I see URL is shown according to the path of folders and files we've created to get to that specific topic.
I hope you have understood me, I am writing in English the best I can.
I would like you tell me if it is possible and how we can proceed about it. Thanks in advance!
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The window name "$Single_XYZ" passed to HH_GET_WIN_TYPE has not been specified
RH 9, Windows 7
I'm trying to figure out why an application is sending this message or what is the cause for this.
The application uses a couple of (merged) CHMs but I have no idea why this happens. Either
the CHM is invoked into a Window that doesn't exist or the invoked CHM causes anither CHM to be referred, that doesn't have this window.
No idea.
Is there a way to debug what's happening behind the scene?
There are these Windows defined in the single and merged layouts, so these names are well known "candidates", but I need a way to debug this.
The message also is issued from the application when I move all CHMs out of the way. So it seems, some mechanism within the application tries to invoke something.
I don't have access to the source at the moment. Will try to ask a colleague on Monday.
--
Christoph
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Robohelp 2015 and SharePoint 2010 integration - 403 forbidden error - Please help
Hi - really hoping someone can help me.
We are attempting to integrate our Robohelp 2015 files with SharePoint 2010 for the first time - for shared resources, version control and publishing. We did a POC and it worked just fine. However the POC was done on a sharepoint site with an http: address - our site has an https: address so it's secured. I have complete rights to the SP site and we use SSL. I had no issue linking to shared resources on the SP site. When trying to connect to SP for version control and or publishing I receive the 403 forbidden error. Our systems/network people assure me that I should be able to connect.
I realize we're a little late to the party, however, after combing thru all the forum questions and answers, the great video tutorial from a few years ago, going to some of the SME's websites I'm at a loss going forward and checking my robohelp and sharepoint settings numerous times, I'm really at my wits end. I did find one response saying "they had to do something different for an https site - but they couldn't remember specifically what it was" - and it was from quite a few years ago.
I'm completely confounded and sleep deprived over this issue and the company's IT support think I'm totally nuts and yet, our timeline still looms.
I'm open to any and all direction you erudite Robohelp gurus can provide to me.
Much appreciated in advance
With Gratitude,
L-
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Can copy a profile that I imported
Hi there, is there a way I can copy a profile that I imported to my acrobat to put on a usb to copy on to another pc?
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RoboHelp 2015 Errors Due to Windows 10 Security Updates
Hi,
Has anyone else encountered errors when generating RoboHelp 2015 WebHelp with Windows 10? I have installed all patches/updates for RH 2015. This occurred after installing a Windows 10 Security Update. RoboHelp is installed on my hard drive and my files are generated there as well. I called Adobe and they were not helpful. We are a small company and our IT Support also is struggling to figure this out. I had this error a week or so ago...a Windows update broke it...then the next Windows update fixed it. But the newest Windows update installed last Friday Aug. 11, 2017 broke it again. Un-installing the security update did not fix it. Below is the error message from the Application Event Viewer. Thanks, Lori
Faulting application name: RoboHTML.exe, version: 12.0.4.460, time stamp: 0x581aee66
Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580efaf8
Exception code: 0xc0000374
Fault offset: 0x000dc799
Faulting process id: 0x24dc
Faulting application start time: 0x01d31500c874c772
Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 2015\RoboHTML\RoboHTML.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 282cc317-ee30-451d-9958-0b62ad3fef68
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Error
Date: 8/14/2017 8:26:15 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OPTI990-8.lakeco.com
Description:
Faulting application name: RoboHTML.exe, version: 12.0.4.460, time stamp: 0x581aee66
Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580efaf8
Exception code: 0xc0000374
Fault offset: 0x000dc799
Faulting process id: 0x24dc
Faulting application start time: 0x01d31500c874c772
Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 2015\RoboHTML\RoboHTML.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 282cc317-ee30-451d-9958-0b62ad3fef68
Faulting package full name:
Faulting package-relative application ID:
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Purpose of "Topics" checkboxes in Conditional Build Tags dialog box?
When applying conditional build tags to Table of Contents topics, what is the purpose of the "Topics" checkboxes in the Conditional Build Tags dialog box?
Specifically, I would like to know:
- What functionality does selecting/deselecting the "Topics" checkbox allow/disallow?
- If the "TOC" checkbox is selected, should the "Topics" checkbox also be selected?
- Is there any scenario in which the "Topics" checkbox would be selected, but the "TOC" checkbox would not?
I am using RoboHelp 2017.
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