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Search pane not displaying all results

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Hi all,

We have several projects using the Charcoal-grey layout. The SSL Search options are set with "Show Context in Search Results" option unchecked. (In fact all SSL Search options are unchecked).

When we execute a search on the project in desktop layout, the search pane will only display a list of 14 results with no scrollbar, followed by "End of search results". But the Search pane is reporting "52 results found" at the top.

 

If we enable the SSL "Show Context...." option and then re-publish, the 14 items now cause the Search pane to have a scrollbar (because they are 3 lines each), and scrolling continues to load all 52 results.

 

What is the best solution this problem?

 

Corollary: What does the option "Number of results on a page" mean? It is not in the RH Help.

 

 

Thanks,

Jeanne Daniele


Calling CSH Multiscreen HTML5 help file from C++ API

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We have a C++ desktop application requiring context-sensitive help.  We have been using the RoboHelp WebHelp format for years; now we are migrating to the newer Multiscreen HTML5 help, using the Desktop profile only.

1) Is it possible to do this?  Can a C++ desktop application call context-sensitive help using the Multiscreen HTML5 format?

2) If so, how do we call the Multiscreen HTML5 help file from the C++ API?  We have been using the RH_ShowHelp API call in the C++ code provided with RoboHelp, but this call does not work with our Multiscreen HTML5 file.  The RH_ShowHelp method seems to work by appending “#<id=XXXX” (where XXXX is the Map ID) to the HTML file name we call, but this does not produce a pop-up help topic using the Multiscreen HTML5, as it does using the WebHelp file.

3) Do we need to do anything special when generating the Multiscreen HTML5 help file to make it work from the C++ interface?

4) Is there another C++ API method we should be using?  The available APIs in the C++ interface are:

RH_ShowHelp

RH_AssociateOfflineHelp

RH_AssociateQuickStart

RH_RegisterTopicBrowser

RH_UnregisterTopicBrowser

RH_AIR_ShowHelp

RH_OpenHelpTopic

 

I found this forum post, API for calling responsive/multiscreen help , but it references only a JavaScript API, and suggests that maybe the C++ API was not updated.

 

Thank you very much for any information you can provide!

 

Jim Whitehead

Principal Software Developer

IMCS - Abacus Technology Corp.

Kennedy Space Center, Florida 32899                           

central document as PDF in generating printed documentation

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We have a merged HTML Help project and it would be desirable  to generate PDF document such that the central (master) is on top (with the table of contents with all page number correct and merge the rest of the PDF into that one document. Is that possible?

 

At the moment I can only help myself to generate distinct documents with all their own page numbers and the Master document is empty so to say, no tabe of content,

 

--

Christoph

RH 2015 throws "exclusive rights" version control error after generating Printed Documentation

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What I have:

 

RoboHelp 2015 (12.0.4.460)

Microsoft Visual Studio 2012 Shell (Integrated) - Version 11.0.61219.0 Q11 REL

Team Foundation Server MSSCCI Provider

Two people draw from the same project files in version control.

 

The problem:

 

Checking in and out works as expected for ALL files EXCEPT after I generate one of the Printed Documentation Outputs (Word or PDF). As soon as I begin generating the output, I get this dialog:

 

 

The document generates successfully. However, if I attempt to edit ANYTHING in the project (running another output, editing a topic, etc) after generating I get the following error:

 

 

It forces me to close out of RoboHelp, and then re-enter. This is a major pain as it takes 5-10 mins to query version control and open the project back up. I should be able to generate an output and continue working without having to restart.

 

Things I've tried:

 

Going to Visual Studio and making sure nothing had a lock on it. No errors are reported in Visual Studio.

Going to Visual Studio and manually checking out the files mentioned in the error (so that only I have it checked out).

Making sure everything in both RH and Visual Studio is checked in, then reattempting to edit anything.

Having the other person working check everything in, refreshing status, and reattempting.

 

I'm sure I'm just missing something simple, but don't know what it is. Thanks for any advice!

WebHelp Search Always Returning Substrings

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Dear all,

 

I'm using RH2015 (12.0.4.460).

 

In my WebHelp outputs, the search feature works as if "Enable Substring Search" was selected, even when it's not.
Using "" or the AND Search option does not change this behavior.
So for instance, I cannot get a list of the topics that mention "finite capacity", because no matter what, the search results include also topics that mention "infinite capacity".

Results are the same with IE11, Chrome, and FF (I'm having issues with WebHelp in Edge, but they're not limited to the search feature, so...).

 

Search works fine with Responsive HTML5, but for some legacy projects, the output has to be WebHelp. Also, for corporate policy reasons, using an external search engine is not a possibility.

 

I could not find anything recent on the forums, so I guess this is not an issue everyone using RH2015 is having. What am I missing?
Would greatly appreciate any help or advice from the community...

 

PS: I checked also with a new project created from scratch. Same problem.

How to create content in topics

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Hi,

 

How do i create a content in topics in expand collapse format? including popups

Nested or Merged TOCs and Printed Output

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Hello,

 

I am writing a massive project with a lot of content reused across various books. (See William's example below regarding the "Getting Started" topic that appears in four different books.)

 

I am required to output my project to both HTML5 and to PDF.

 

(BTW, I have just read some of Peter Grainge's piece on print output, in which he recommends outputting first to MS Word, then cleaning up the page breaks, and then saving the Word doc as a PDF. I will try that.)

 

What I originally did was to duplicate the TOC entries. Using the graphic below as an example, I would write the "Getting Started" content for the Accounts section, then I would copy that TOC entry into the remaining three sections.

 

The problem with that is when I output to PDF, the actual content itself will appear only in the Accounts section. In the other sections, the TOC entry "Getting Started" will appear, but there will be no textual content under it.

 

My question is: If I use the nesting/merging TOCs method, will I have this same problem, or will the textual content itself appear in all four sections of the printed output, as it should?

 

Thanks,

 

Mark

 

 

------------------------------------------------------------------------------------------ ---------------

 

Just purely for overkill, I am including below an explanation of this problem specific to my project. It's written for my customer, to explain possible advantages of doing away with the requirement for paper output. (They are always clamoring for ways to speed up production of this manual. The entire manual is just me.)

 

Requiring a paper manual makes the project more complicated and time-consuming.

 

  1. Costs more time: since steps cannot be copied from one section into another, original content will have to be written separately in each section
  2. Threatens information reliability, integrity, consistency, since steps that should be identical will have to be updated separately
  3. Defeats some advantages of single-sourcing content (e.g. reliability, consisistency, updatability, time savings)

 

 

Without a requirement to have a paper version of the manual, the process would be speeded up. See the graphic below. Without the paper requirement, I could write Step X in the TA Process, and then just copy that same step into the Non-TA and Direct-from-Court processes.

 

 

On the website, whereas "Step X" appears in the TA, Non-TA, and Direct-from-Court sections of the manual, only the actual Table of Content entries (as opposed to the actual files) themselves are duplicated.  In reality, all "Step X" appearances in those various sections actually point to a single "Step X" file within the underlying file structure.  I could then click on "Step X" in any of those three sections (TA, Non-TA, and Direct-from-Court), edit the content of Step X, and the edits would be reflected in all appearances of that step, in all sections. (Again, this is because the various table of contents entries are in reality pointing to a single file.)

 

 

 

But what that means is that, IN THE PDF/PRINTED OUTPUT, the content in Step X will appear only in the TA Process section of the manual. Step X would be missing from the Non-TA and Direct-from-Court sections of the manual. This is because the PDF is building its content and its table of contents from the underlying file structure of the manual. (Also, the PDF output needs to be formatted separately from the web output.)

 

 

 

Conditional formatting to hide DropDown Text content still shows DropDown Text hyperlink

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I'm using RoboHelp 2017. (I'm generating Responsive HTML5 output, but the issue is the same in WebHelp output.)

 

We put screenshot images in DropDown Text so the user can expand to see the example screenshot if they wish, otherwise it's collapsed and not taking up real estate. For example we have a sentence like this-- "The Users screen lists users and their logged in status, and allows authorized users to create, modify, and delete user accounts." --where "Users screen" has the DropDown Text with a screenshot image inserted.

 

Sometimes we need to exclude the screenshot from the output, so we created a condition named screenshot and applied it to the screenshot image. In the output we created a conditional build expression to exclude the screenshot. The basic aspect of this works, the screenshot image is absent when the expression is used.

 

The problem is that the underscore and twisty remain on the text, so to the user it looks like something is there, but clicking the hyperlink just turns the twisty icon and doesn't display content - because there isn't any. How can we make it hide the hyperlink and twisty when there is not any content in the dropdown?


Can't import Robohelp 11 project into Robohelp 2017....

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Hopeful someone can help me.

I'm not very experienced in this.

I've just upgraded the Robohelp 11 to 2017 because I couldn't generate the project to DOC / PDF as Robohelp 2011 was not compatible with Word 10 (Office 365).

When I try to open my old Robohelp 11 project in the 2017 version nothing happens!! It's all empty. What to do???

I couldn't find an exact answer elsewehere. I found a string with some very technical and for me difficult steps to go through.

Hope someone can help

Adding Interactivity/Did you know in RoboHelp 2017

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I have a software that has Web help bundled with it. The help is massive with a lot of content. At times users find it very dry and tedious.

 

Is there a way to add some cool features/interactivity/ Did you know popups to make the help more interesting/appealing?

 

Any other tips using the existing framework and version? I use RH version 2017.

Add new projects to mergedProjects

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Hello,

 

I have compiled WebHelp that I published in June. I now have an additional 14 modules (projects) that I want to add. Is there a way I can add just those 14 mergedProjects to the existing help file and re-publish?

 

If so, how do I do this?

 

Thanks,

MDawn

Index key words no longer merge

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Hi all,

I hope, one of you can help. I'm working with RH 2015 and Windows 7. I'm creating merged projects in responsive HTML5 with the two default layouts "azur_blue" and "charcoal_grey"

With my previous merged project, index key words that were the same were merged into one key word containing the topics from all child projects. Apparently, this no longer works. Instead, I get the index key word separately for every child projects that contains it. I already checked the spelling of the key words; it's exactly the same. Furthermore, some of the key words are always displayed "open", even though they were not clicked. Those key words do also not close when clicked.

I already made a little test to see if it is a problem of the layout - it is not. It is also not depending on the browser, I tested with Chrome and Firefox.

 

I add some screenshots to make more clear how it was and how it is now.

 

This is how it shoud look like: (you can see that the topics are from different projects by the AE, LC2 ...) The index key word is open because I clicked it.

This is how it looks now:

 

Has anyone experienced a similar behaviour? Any ideas how to fix this? Any help will be appreciated.

 

Thanks and kind regards
Karin

RoboHelp 2017 'clocking' when entering content

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I have a project that contains 47,821 files, 456 folders.  It is 891 MB.  When I try to add content, it is taking several seconds to add the content I typed.  Is this due to file size?  Is there a size limitation?  What can be done to make RoboHelp responsive to my edits?

Deleted folder and Topic.

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Hello everyone.

Please help me out with this.
I mistakenly have created 2 folders with same name let say "Configuration."
One folder has one topic "New Topic" and the other has many which is the original and correct one.

I had deleted "Configuration" folder with topic "New Topic" yesterday but today when I launched Robohelp I got both of them(Folder and Topic) were back with the cross mark. Now when I'm deleting both again this error message is appearing
If anyone is aware of this help me ASAP

Generate doesn't create the mergedProjects folder

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I'm having more trouble with this project. I believe I've followed the steps correctly, but no mergedProjects folder is created. I have tried generating to the existing project and to a WebHelp folder outside of the project, but no luck.

 

Am I understanding correctly that you add the special icons in the TOC in the Master project and then generate. Then the mergedProjects folder is created. Then you generate each child project to the WebHelp file?

 

Help is appreciated.

 

Thanks,

MDawn


Font Awesome Icons in RoboHelp

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I recently installed the Font Awesome icons (i.e. symbol font) in Microsoft Word so that when using the Insert > Symbol option, I can change the Font dropdown (on the Symbols tab) to FontAwesome to see and select the icon I want to insert into the Word document. I'm looking for a way in RoboHelp 2015 to also be able to do this. When choosing Insert > Symbol, I'd like to be able to see the list of FontAwesome icons so I can select one to put into my Topic. But I'm not seeing a way to do this. I know I can do screen captures of each of the FontAwesome icons, either via MS Word or even one of the many websites that display Font Awesome icons, and then paste that screen capture into RoboHelp, but I'd rather be able to select the symbol from a list when I need one. Anyone have any thoughts or ideas on how to get the Font Awesome icons into RoboHelp? I'm just not seeing a way to do this. Thank you.

Adobe Air CSH Layout changes on Zoom Out

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I have successfully generated the Adobe Air CSH output using the RoboHelp 10.

 

Every thing is fine until we Zoom out the help on Mozilla Firefox browser. The layout of the help file behaves abruptly as shown in the screenshot. This is only happening on Mozilla Firefox browser (all versions).

 

Kindly suggest any resolution regarding this.

Thanks

 

screenshot-1.png

Conditional text tagged as Author_comments becomes invisible in designer

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Hi,

 

I have a regular help topic and few paragraphs of text. A tag by the name Author_comments is already defined. When I apply the tag to a para, ideally it should insert a green horizontal line above the text/para where I apply the tag.

 

What happens is that the para completely disappears/gets cut/excluded from the help topic. I have to do ctrl+Z to get back/view the para again.

Some conditions work fine, while some behave this way. Any suggestions on how to fix this?

Search doesn't work

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I'm using RoboHelp 2017 and we just created a new HTML5 output. When I try to perform a search, it takes a LONG time to process and then I get this error: "The search string you typed is not valid".

string.png

 

However, if I put the search term in quotations, it completes.

search.png

No option to enable AND search?

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Hi,

I'm very new to RoboHelp 2017 and am currently working on my first project. I want to optimize the help search to let users restrict the search results further.

According to the RoboHelp 2017 documentation, there should be an option to "enable AND search" ((the checkbox which restricts search results to topics which include all search terms). However, I can't seem to find it anywhere.

 

I looked in the responsive HTML5 SSL Layout setup dialog, as well as in the layout itself (we are using the responsive Indigo layout). Can somebody point me in the right direction where I can enable this function? Or is this function not available at all for Indigo?

 

Thanks a lot.

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